Last updated: August 20, 2026
Sudhir Karyana Store ("we," "us," "our") provides a chat automation platform that helps businesses build chatbot flows, send broadcasts and manage a shared inbox across Facebook Messenger, WhatsApp and Instagram (the "Service"). This policy explains what information we collect from businesses that use the Service ("Customers") and from the people who message those businesses ("End Users"), how we use it, and the choices available to you.
By using the Service, you agree to the collection and use of information as described here. If you do not agree, please do not use the Service.
We collect information in three ways: what you give us directly, what we collect automatically, and what we receive from connected platforms.
| Category | Examples |
|---|---|
| Account data | Name, email, business name, billing address, password |
| Payment data | Processed by our payment provider; we store only plan and billing status, not full card numbers |
| Usage data | Flows built, pages visited, features used, log-in timestamps, device and browser type |
| Conversation data | Messages, attachments and metadata exchanged between a Customer and their End Users through the Service |
| Support data | Anything you send us when contacting support or requesting a demo |
To operate chatbot flows, broadcasts and the shared inbox, the Service connects to a Customer's Facebook Page, WhatsApp Business account and Instagram professional account through the relevant platform APIs. This connection lets us:
End Users who message a business using the Service should also refer to that business's own privacy notice, since the business — not Sudhir Karyana Store — decides how conversation data is used for its own marketing and support purposes.
We do not sell personal data. We share information only in the following cases:
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service and website are used. You can control cookies through your browser settings; disabling them may affect parts of the Service, such as staying logged in.
We retain account and conversation data for as long as a Customer's account is active, and for a reasonable period afterward to comply with legal, accounting or support obligations. A Customer can request deletion of their account and associated conversation data at any time, as described in Section 9.
We use industry-standard safeguards — including encryption in transit, access controls and regular review of our systems — to protect data against unauthorized access, alteration or loss. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights:
The Service is intended for business use and is not directed at children. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, please contact us so we can remove it.
We may store and process data in countries other than your own. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect data transferred internationally.
We may update this policy from time to time. If we make material changes, we'll notify Customers by email or through a notice in the Service before the changes take effect. The "last updated" date at the top of this page always reflects the current version.
Questions about this policy or your data can be sent to privacy@sudhirkaryanastore.com. We aim to respond to every request within 30 days.